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SMS SPORTS BETTING TERMS & CONDITIONS


1. Definitions

In these rules the following words have the following meanings unless the context requires otherwise

We, Us, Our means MichezoChapaa (product) and our offices are at Century Gardens, Suite B103, Kindaruma Road.

Bet means the staking of money on the prediction of the outcome of a sporting event offered by us. A bet can include one or more predictions. A bet on one outcome is a single. A bet on many different outcomes is a multiple.

Odds or Price means the return on the money staked should the prediction recorded in a Bet be correct. A winning price of 2 would return double to the stake to the customer.

Customer means anyone placing a bet with Shade Advertising, MichezoChapaa or any other services hosted or sponsored by said company.

User means anyone using this service

VOID means that for one reason or another the bet is not acceptable to MichezoChapaa. In these cases this betis settled at the price of 1. In the case of a single bet this would mean the stake is returned to the customer.

2. Identity of Customers

Your mobile phone number is your identity. The identity of customers is determined by mobile phone number. We strongly encourage all customers to sign up for identity programs administered by the mobile phone companies. We use mobile phone numbers to uniquely identify customers and their account details. If transactions are made via your phone by someone who is not the registered user, the registered user will remain liable for their transactions. In addition we cannot do account transactions for accounts which are not identical to the phone number. This means that you cannot, for example, ask to be paid out on a different number other than the number you have placed a bet with; also you cannot send money to us and request that this is placed in a different account. In addition to your phone number you initial transaction will initiate the creation a virtual account to which all monies added to the cause of betting will be held. This is known as a Michezo Account.

Note: This is not a standard banking account and it shall not be used to keep money other than the use to place bets.

3. Age Restriction

The Law prohibits under 18 year olds from betting. We may at any time ask you to confirm your age. You indemnify us of any damages if you deceive us or misrepresent your age. Underage clients will have their accounts closed immediately and any balances forfeit. We may also suspend ANY account for any reason and ask you to come with ID to one of our offices or agents to prove age, and identity. Individuals suspecting underage gambling are encouraged to report this to us immediately on our customer service number 0900620330 or via email to accounts@michezochapaa.com

4. Account Security

Customers are the registered user of their mobile number and Michezo Account. Customers are responsible for the security of their phone numbers, Account details and their mobile money accounts. We strongly recommend that customers do not disclose their PINs or any other security sensitive information to any other person. In the event that an unauthorized person uses a customer's phone for betting or money transactions to us, the registered user remains responsible.

We may also ask you to identify yourself and collect your winnings at one of our premises if we so require.

5. Pricing and Charges

Customers will incur charges when using SMS services. We keep these as low as possible, currently they are Ksh. 5.50 for each SMS you receive from us on any of the participating networks. An administrative charge of 10% will be deducted on each winning, a charge of 2 Kenya Shillings will be incurred for every balance enquiry. Transaction costs also apply depending on the amount placed

6. Acceptance and Validation of Bets

All football bets will be settled on 90 minutes play (also referred to as Full-time and normal time). This denotes the period of play which includes time added by the Referee for injuries and other stoppages. This does not include scheduled extra time, or Penalty shoot-outs, if played.

In matches where penalty shoot outs or extra time are due to take place, all bets are settled on 90 minutes unless an Outright price is specifically requested and confirmed at the time the bet is placed.

All acceptance of bets will be allowed up to 15 minutes to end of 90 minutes play. Afterwards all bets will not be accepted.

Where MichezoChapaa have not quoted prices on a match, any single bet on that match will be void and treated as a non-runner in multiple bets.

If any team starts a 90 minute competitive game with less than 11 players, all bets on that match will be made void.

7. Late bets

Bets can only be placed on the outcome of a future event, unless we are offering special 'betting in-running prices' for that event. If MichezoChapaa mistakenly accepts a bet for an event that has already started then the bet will be void and your stake returned, except in the following circumstances:

• Where bets are taken after the start of an event, bets will stand if nothing has happened which would significantly alter the chances of the selection winning or losing.

All bets placed after the result of an event is known will be void win or lose.

Internet bets include bets placed on any of our remote channels including our www.michezochapaa.com website and via SMS. In the case of such bets, the bet is struck when a bet id or receipt exists in our back end systems or database. We may refuse to take bets placed if they are deemed wrong or mistaken.

8. Cancellation of Bets

Once a bet has been placed and confirmed it cannot be cancelled. Make sure your selections and bet amount are correct before submitting your bet.

9. Account Corrections

MichezoChapaa has the right to recover from you any amount overpaid and has your authority to adjust your account to reflect the true outcome and rectify the mistake. An example of such a mistake might be where a price is incorrect, a bet is late (see Acceptance and Validation of Bets) or where we enter a result of an event incorrectly.

10. Disputes

If you wish to make a query or complaint, as a first step you should as soon as reasonably practicable contact the shop's Manager if it is regarding a shop, or our Customer Services Team for any non-shop related points, for assistance. If, having spoken to a member of the team, your query or complaint is not resolved, you can ask for the matter to be escalated to the Operations Head. This complaint should be in writing and addressed to complaint@michezochapaa.com The Operations Head will investigate and contact you back with a resolution within 48 hours. You will be given the name and status of the people to whom your query/complaint has been referred. If you remain dissatisfied we may agree with you to refer the matter to an independent third body for arbitration.

If, notwithstanding the above, the customer issues Court proceedings, Shade Advertising reserve the right to apply to stay those proceedings pending determination by an independent body. If the customer fails or refuses to follow the ruling of the an agreed independent body, the customer will reimburse all resulting expenses (including court fees) incurred by Shade Advertising. If a customer issues legal proceedings their account balance will be returned to them and their account closed.

If a customer makes threat of violence against any staff member their betting account will be closed and the matter referred to the police.

11. Errors

MichezoChapaa makes every effort to ensure that we do not make errors in accepting bets. However, if as a result of human error or system problems a bet is accepted at a price (which includes the odds, handicap provisions, and other terms and conditions or details of the bet) that is: materially different from those available in the general market at the time the bet was made; or clearly incorrect given the chance of the event occurring at the time the bet was made then Shade Advertising will pay winnings at the correct price.

To establish the correct price Shade Advertising will consider prices available in the general market at the time the bet was made, including the prices offered by other bookmakers operating in the same market.

Examples of circumstances where this would apply are:

• the price is recorded as 100-1 when the price on offer in the general market is 10-1

• the margins for handicap betting have been reversed

If a bet is accepted in error by Shade Advertising on an event or outcome for which no MichezoChapaa prices are available the bet will be void and your stake returned.

A bet accepted on the website or via sms does not constitute a legally binding contract between the customer and us. The prices we offer on all outcomes on display on this website take the form of an advertisement rather than a contractual term. If we offer mistaken prices, then we are entitled to decline any bet placed at those prices at any time. In such instances we will void the bet and return the stake money.

Any results or scores displayed on the site – for example during betting in play – are for guidance purposes only.

12. Fraud

Shade Advertising will seek criminal and contractual sanctions against any customer involved in fraud, dishonesty or criminal acts. Shade Advertising will withhold payment to any customer where any of these are suspected.

The customer shall indemnify and shall be liable to pay to Shade Advertising, on demand, all costs, charges or losses sustained or incurred by Shade Advertising (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from the customer’s fraud, dishonesty or criminal act.

13. Price Changes

All prices are subject to change and may, on occasion, be restricted to certain stake levels. The prices offered via our different business channels may vary. For example, our shops may offer slightly different prices from those available on this website or available by SMS and vise versa.

14. Results

In the case of Football and other Sports, bets are settled on the official result published by the relevant event managers or result handlers 3 to 24 hours after the match/event is finished.

15. Voids

If a selection in a single bet is made void the stake will be returned.

Void selections in multiple bets will be treated as non-runners and the stake will run onto the remaining selections in the bet.

16. Withholding payment and our right to set off liability

We reserve the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred:

• the integrity of the event has been called into question

• the price(s) or pool has been manipulated

• match rigging has taken place

Evidence of the above may be based on the size, volume or pattern of bets placed with us across any or all of our betting channels. A decision given by the relevant governing body of the sport in question (if any) will be conclusive. If any customer owes any money to Shade Advertising for any reason, we have the right to take that into account before making any payments to that customer.

17. 90-minute Football Bets

What is meant by '90-minute Betting', 'Full Time' and 'Normal Time'?

Adult football matches are played over a 90 minute period, and this period can be called '90-minutes', 'Full Time' or 'Normal Time'. All football bets, unless specifically stating they are for Outright, To Qualify, Extra Time or Penalties markets, will be settled on the result after Normal Time (90 minutes).

During the game, the referee may stop the game for short periods for substitutions, or if a player gets injured, and at the end of each 45 minute half the referee adds however many minutes he feels is required to account for any of these stoppages. This additional time is called "Injury time".

Full Time and Normal Time are terms for the full 90-minute period, plus any 'Injury Time' that the referee chooses to add. Full Time and Normal Time DO NOT include Extra Time.

18. Abandoned Matches

If a match is abandoned after it has commenced, all bets on that match will be made void except where settlement has already been determined. For example, where the first goal has been scored by a named player the First Goalscorer and Time of First Goal markets, amongst others, will stand.

If any team starts a 90 minute competitive game with less than 11 players, all bets on that match will be made void.

19. Postponed/re-arranged matches

A postponed match is void unless it is re-scheduled to commence within 24 hours of the original start time and this is confirmed within 12 hours of the original start time. In such circumstances where (a) void match(es) is/are included in an accumulator the bet will be settled on the remaining selections.

20. Prices subject to fluctuation

All prices are subject to fluctuation up to the kick-off. All football bets will be settled using Shade Advertising online (www.michezochapaa.com )prices at the time the bet is placed.

21. Related contingencies in one match

Where we offer various betting opportunities from the same match (e.g. correct score, first player to score etc) these cannot be combined in accumulative bets where the outcome is related (except where special fixed prices are available).

Where an accumulative bet of this type as been accepted in error it will be settled by equally dividing the stake unit where the related outcomes clash.

22. Results

If the result is not immediately available from a states official channel then the result published by the official governing body immediately the match/event is finished will be used for settling purposes. Any subsequent corrections or amendments to this result will not apply for settlement purposes. Shade Advertising will settle all bets rapidly but because of time differences, for some events, bets may be settled overnight or with some delay.

23. Maximum Payouts

Unless otherwise authorized with Shade Advertising the maximum payout of any winning bet shall be 1,000 times the stake.

24. Account Closure

We reserve the right to close any customer Michezoaccount or refuse to take bets from any customer. In this event of account closure, the full value of any customer funds will be returned as soon as applicable

25. BETTING PROCEDURES

Website (www.michezochapaa.com)

1. Register: To be able to participate you have to go to our website: www.michezochapaa.com and on the upper right hand corner you click on the register button. You will be presented with a form to which you enter your details and click the register button at the bottom. Note that items with asterisk (*) are a must.

2. Funds Deposit: To be able to place bet you first of all need to have funds in your account. Simply go to the pay bill function on your mobile phone. For the business number enter 290290 then for account number enter the word michezo then enter the amount and finally your PIN.

3. Placing Bets: Once the funds reflect in your account, on the menu at the top, click on ‘Sports Betting’. This will take you to the standard bets page and see all matches that you can bet on. Choose the match you want to bet on and under you preferred team, click the ‘Add’ button.

Your selection will be included inside your bet slip. On your bet slip simply confirm you selection, enter your bet amount and click ‘Save’

You will be allowed to confirm your bets by clicking ‘Confirm’ in the confirmations window.

4. You can at any time click ‘My Transactions’ at the top right hand corner of the site go see all you past and current transactions.

SMS (21440)

1. Subscribe: This is simply done by sending you names to the short code 21440. In turn you will receive a confirmation sms.

2. Funds Deposit: To be able to place bet you first of all need to have funds in your account. Simply go to the pay bill function on your mobile phone. For the business number enter 290290 then for account number enter the word michezo then enter the amount and finally your PIN.

3. Placing Bets: Once funds have been confirmed in your account you can now place bets. If you are aware of the game ID of the current or upcoming match, place your bet by sending an sms to 21440 in the format below:

GAME ID#Team 1 or Team 2 or Draw used as X#Your Bet Amount.

Example: 012#1#500.

You will receive a confirmation sms with your bet details.

4. You can also send the word ‘Games’ to 21440 to receive an updated list of current or upcoming games with their Game ID and time.

26. FUNDS WITHDRAWAL PROCEDURES

To be able to withdraw funds send WITHDRAW#SECRET KEY#AMOUNT to 21440

27. BALANCE ENQUIRY

To be able to check your balance sendBALANCE#SECRET KEY to 21440

28. SECRET KEY ENQUIRY

Incase you do not remember your Secret Key, you can send ACCOUNT to 21440 or send an email to help@michezochapaa.com or call 0709 808 101 for assistance.

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